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ServiceNow Implementation Specialist

United Kingdom Capgemini £45,000–£75,000 per year*
Job Description

The ServiceNow Implementation Specialist is expected to configure, develop and implement ServiceNow solutions that meet client business requirements. Typical responsibilities include gathering requirements, translating processes into workflows, managing integrations, supporting testing, preparing technical documentation and assisting with deployment and post-go-live support. Candidates should have practical experience with ServiceNow modules, platform configuration, scripting, workflows, IT service management processes and implementation methodologies. Knowledge of JavaScript, APIs, integrations, Agile delivery and ITIL is advantageous. Strong communication, stakeholder management and problem-solving skills are essential, as the role involves working with clients, delivery teams and technical specialists. Relevant ServiceNow certifications and consulting or project experience are likely to be valued.

Company Info

Capgemini is a global business and technology services company headquartered in France, with a substantial presence across the United Kingdom. It helps organisations use technology to improve operations, modernise applications, manage data, strengthen cybersecurity and deliver digital transformation. Its services span consulting, cloud, engineering, software development, enterprise platforms and managed services. Capgemini works with clients across sectors including financial services, government, manufacturing, retail, telecommunications and healthcare. The company is a major implementation partner for platforms such as ServiceNow, SAP, Microsoft and Salesforce. Employees typically work in multidisciplinary teams, combining industry knowledge with technical delivery skills. Capgemini promotes professional development through training, certifications and varied client assignments, while offering flexible and hybrid working arrangements in many UK roles. The working environment generally suits people who enjoy structured consulting, collaboration and solving complex business problems through technology.

Destination Guide

The United Kingdom offers strong opportunities in technology consulting, ServiceNow, cloud, cybersecurity, software engineering and digital transformation, particularly in London, Manchester, Birmingham, Leeds, Bristol, Edinburgh and Glasgow. Workplace culture is generally professional, collaborative and comparatively informal, with respect for punctuality, personal space and work-life balance. Lifestyle varies from busy city living to quieter coastal and rural communities, supported by extensive public transport, cultural attractions and diverse food scenes. Housing and commuting costs are highest in London and the South East. International applicants normally need an appropriate visa, commonly the Skilled Worker visa, and must meet eligibility, salary and sponsorship requirements. Employers such as Capgemini may hold a sponsor licence, but sponsorship depends on the specific vacancy. Candidates should check official UK government guidance, qualification recognition, healthcare arrangements and tax obligations before relocating.

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