The SIAM Incident Manager will coordinate the end-to-end response to major and recurring IT incidents across multiple service providers, ensuring services are restored quickly and customers receive clear communication. Requirements typically include experience in IT service management, incident and problem management, SIAM or multi-vendor environments, and familiarity with ITIL processes and tools. Strong stakeholder management, analytical thinking, communication and leadership skills are essential. The successful candidate is expected to manage incident bridges, drive root-cause investigations, monitor service-level performance, produce reports and support continual improvement. ITIL certification and experience working with enterprise clients, suppliers and distributed technical teams would be advantageous.
Capgemini is a global business and technology services company that helps organisations transform through consulting, digital services, engineering and technology operations. Headquartered in France, it operates across numerous countries and serves clients in industries including financial services, manufacturing, retail, telecommunications, public services and healthcare. Its work covers cloud adoption, data and artificial intelligence, cybersecurity, enterprise applications, software engineering and managed services. In the United Kingdom, Capgemini employs professionals across consulting, delivery, technical support and client-facing roles. The company is known for large-scale transformation programmes and partnerships with major technology providers, including SAP, Microsoft and AWS. Employees commonly work in hybrid, client-site and distributed delivery environments, making collaboration, structured communication and continual professional development important parts of its culture.
The United Kingdom offers strong opportunities in IT operations, service management, cloud, cybersecurity, consulting and digital transformation, particularly in London, Manchester, Birmingham, Leeds, Edinburgh, Glasgow and Bristol. Workplace culture is generally professional but collaborative, with emphasis on punctuality, clear communication, accountability and work-life balance. Lifestyle varies from busy metropolitan centres to quieter coastal and rural communities, with excellent public transport in major cities and diverse cultural, sporting and outdoor activities. Non-UK nationals usually need the right to work, commonly through a Skilled Worker visa sponsored by an approved employer; eligibility depends on the occupation, salary and current immigration rules. Irish citizens can generally live and work without a visa. Candidates should confirm sponsorship, salary thresholds, healthcare costs and relocation expenses before accepting an offer.
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