The SIAM Service Reporting and Service Level Analyst supports the management of services delivered by multiple IT suppliers. The role typically involves collecting and validating service data, producing regular performance reports, tracking service-level agreements and key performance indicators, and highlighting risks, trends or breaches. Candidates are expected to have experience in service management, SIAM, ITIL or supplier management, together with strong analytical and reporting skills. Familiarity with tools such as Excel, Power BI, ServiceNow or similar platforms is useful. The successful candidate should communicate confidently with suppliers and stakeholders, work accurately to deadlines, investigate performance issues and help drive continual service improvement.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and business process solutions to organisations in both the public and private sectors. In the United Kingdom, Capgemini works with major clients across government, financial services, manufacturing, retail, energy and telecommunications. The company supports large-scale digital transformation programmes and often operates complex, multi-supplier technology environments, creating demand for service management and SIAM professionals. Capgemini promotes professional development through structured learning, certifications and access to international projects. Its UK workforce commonly follows hybrid working arrangements, although the exact pattern depends on the client assignment, business unit and security requirements.
The United Kingdom offers strong opportunities in technology, consulting, service management, finance, healthcare, engineering and public-sector transformation. London and the South East generally have the highest salaries, while Manchester, Birmingham, Leeds, Bristol, Edinburgh, Glasgow and Belfast also have active technology markets and somewhat lower living costs. British culture is diverse and informal, with a strong emphasis on punctuality, personal privacy and clear workplace communication. Lifestyle options range from busy city living to coastal and rural communities, though housing and transport can be expensive. Skilled workers usually need an appropriate visa, such as the Skilled Worker visa, sponsored by an approved employer; eligibility depends on occupation, salary and English-language requirements. Applicants should check current rules on GOV.UK. Relocating typically involves arranging accommodation, a National Insurance number, banking, healthcare registration and tax documentation.
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