The SIAM Problem Manager is responsible for leading problem management across a multi-supplier IT service environment. The role involves identifying recurring incidents, coordinating root-cause analysis, maintaining problem records, tracking corrective actions and ensuring suppliers deliver sustainable resolutions. Candidates are expected to have experience in IT service management, SIAM, ITIL problem management and service assurance, with strong knowledge of incident, change and configuration processes. Effective stakeholder management, communication, reporting and influencing skills are essential, as the role requires coordination between internal teams, customers and external service providers. ITIL certification or equivalent experience is typically desirable, along with familiarity with service-management tools, operational metrics and continual service improvement.
Capgemini is a global business and technology transformation company headquartered in France, with a significant presence across the United Kingdom. It provides consulting, technology, engineering, cloud, data, cybersecurity, digital and managed services to clients in sectors including financial services, government, retail, manufacturing and healthcare. The company supports organisations with modernising technology estates, improving customer experiences and operating complex IT environments. Capgemini is also a major systems integrator, working with numerous technology partners and managing large multi-supplier service arrangements. In the UK, employees commonly work in a combination of client sites, Capgemini offices and remote settings, depending on the project. The organisation promotes professional development, certifications, inclusion and flexible working, although specific benefits, working patterns and progression opportunities vary by business unit and contract.
The United Kingdom offers strong opportunities in IT service management, cloud operations, cybersecurity, consulting and digital transformation, particularly in London, Manchester, Birmingham, Edinburgh, Bristol and Leeds. Its work culture is generally professional, structured and collaborative, with increasing acceptance of hybrid working. Lifestyle choices range from busy metropolitan living to quieter rural and coastal communities, though housing and transport costs can be high in major cities. EU and other overseas nationals normally need a visa to work, commonly the Skilled Worker visa, requiring an eligible sponsored role and meeting salary and English-language requirements. Irish citizens generally have unrestricted work rights under the Common Travel Area. Relocating involves arranging immigration permission, accommodation, banking, tax registration and healthcare access. The UK has diverse communities, extensive public transport and strong international connections, but applicants should assess local living costs carefully before accepting an offer.
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