The Senior Specialist, CRM & Sales Systems supports and improves customer relationship management and sales platforms used by Carnival Cruise Line. Requirements typically include a bachelor's degree or equivalent experience, several years working with CRM, sales, marketing, or business systems, strong analytical and troubleshooting skills, and familiarity with platforms such as Salesforce or similar tools. The successful candidate is expected to manage system enhancements, coordinate with business and technology teams, document processes, support users, analyze data, and help deliver reliable solutions that improve sales performance and the guest experience. Strong communication, project coordination, attention to detail, and the ability to manage competing priorities are important.
Carnival Cruise Line is one of the world's largest cruise operators and a flagship brand of Carnival Corporation & plc. Headquartered in Miami, Florida, the company operates a large fleet serving destinations throughout the Caribbean, Mexico, Alaska, Europe, and other popular cruise regions. Carnival is known for offering casual, energetic vacations focused on entertainment, dining, family activities, and value. Its corporate and shipboard teams work across technology, hotel operations, marine services, food and beverage, sales, guest services, and entertainment. The company employs people from many countries and emphasizes teamwork, safety, hospitality, inclusion, and memorable guest experiences. Corporate roles in Miami support the systems, commercial programs, and operational functions that enable Carnival's ships and shoreside organization to serve millions of guests each year.
This is a shoreside corporate role in Miami rather than a position based on a specific island or onboard ship. Carnival's cruise network creates opportunities in guest services, hotel operations, food and beverage, entertainment, marine operations, retail, technology, and administration. Cruise culture is international, fast-paced, service-focused, and highly team-oriented. Shipboard employees commonly live onboard, share accommodation, follow structured schedules, and work for extended contracts, while shoreside staff generally follow normal office arrangements. Visa requirements depend on nationality, job location, and whether travel or ship access is required; U.S.-based employment normally requires valid authorization to work in the United States. Candidates relocating to Miami should budget for housing, transportation, health insurance, and Florida living costs. For onboard assignments, the employer usually provides accommodation and meals, but medical checks, background screening, travel documents, and maritime visas may be required.
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