The Onsite Support Engineer provides hands-on technical support at a client site, helping maintain end-user devices, applications, networks and workplace technology. Requirements typically include experience in desktop or field support, Windows operating systems, hardware troubleshooting, Microsoft 365, Active Directory, networking fundamentals and IT service-management tools such as ServiceNow. ITIL knowledge, relevant certifications and strong customer-service skills are advantageous. The successful candidate is expected to diagnose and resolve incidents efficiently, meet service-level targets, document solutions accurately and escalate complex issues when required. Excellent communication, professionalism, adaptability and the ability to work independently in a client-facing environment are essential. Depending on the assignment, occasional travel, shift work or security clearance may be required.
Capgemini is a global technology services and consulting company headquartered in France, with operations across more than 50 countries. It helps organisations improve business performance through cloud services, cybersecurity, data and artificial intelligence, software engineering, enterprise applications, digital transformation and managed IT services. Capgemini works with clients in industries including financial services, government, manufacturing, telecommunications, retail and healthcare. In Australia, its teams support large organisations with technology implementation, application management, infrastructure operations and workplace services. The company employs a large international workforce and offers opportunities to work on enterprise-scale projects, often in collaborative, client-facing environments. Roles commonly emphasise continuous learning, professional certifications, teamwork, inclusion and practical delivery of measurable business outcomes.
Australia offers technology opportunities in Sydney, Melbourne, Brisbane, Canberra, Perth and Adelaide, with demand for infrastructure support, cloud, cybersecurity, software and managed services professionals. Workplace culture is generally direct, collaborative and focused on work-life balance, safety and practical results. Lifestyle varies from busy city living and strong public transport to outdoor-oriented regional communities, beaches and national parks. Salaries can be attractive, although housing and living costs are high in Sydney and Melbourne. Foreign workers usually need an appropriate visa, such as an employer-sponsored Skills in Demand visa, a skilled visa or, for eligible applicants, a working-holiday visa. Check current requirements with the Department of Home Affairs because occupation lists and sponsorship rules change. Plan for health insurance, tax registration, accommodation and an Australian bank account before relocating; employer sponsorship and relocation support vary by role.
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