Onsite Support Engineer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Onsite Support Engineer provides hands-on technical support at a client site, helping maintain end-user devices, applications, networks and workplace technology. Requirements typically include experience in desktop or field support, Windows operating systems, hardware troubleshooting, Microsoft 365, Active Directory, networking fundamentals and IT service-management tools such as ServiceNow. ITIL knowledge, relevant certifications and strong customer-service skills are advantageous. The successful candidate is expected to diagnose and resolve incidents efficiently, meet service-level targets, document solutions accurately and escalate complex issues when required. Excellent communication, professionalism, adaptability and the ability to work independently in a client-facing environment are essential. Depending on the assignment, occasional travel, shift work or security clearance may be required.

About the employer

Capgemini is a global technology services and consulting company headquartered in France, with operations across more than 50 countries. It helps organisations improve business performance through cloud services, cybersecurity, data and artificial intelligence, software engineering, enterprise applications, digital transformation and managed IT services. Capgemini works with clients in industries including financial services, government, manufacturing, telecommunications, retail and healthcare. In Australia, its teams support large organisations with technology implementation, application management, infrastructure operations and workplace services. The company employs a large international workforce and offers opportunities to work on enterprise-scale projects, often in collaborative, client-facing environments. Roles commonly emphasise continuous learning, professional certifications, teamwork, inclusion and practical delivery of measurable business outcomes.