Onsite Support Engineer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Onsite Support Engineer provides hands-on technical support at customer or office locations across Australia. Responsibilities typically include diagnosing hardware, software, network and connectivity issues, installing and configuring equipment, managing incidents and service requests, maintaining documentation, and escalating complex problems to specialist teams. Candidates are expected to have experience in desktop or field support, strong troubleshooting skills, familiarity with Windows, Microsoft 365, networking and IT service-management practices, and excellent communication abilities. A customer-focused approach, professional presentation, ability to work independently, and willingness to travel or work onsite are important. IT certifications such as CompTIA, Microsoft or ITIL may be advantageous.

About the employer

Capgemini is a global business and technology services company headquartered in France, operating in more than 50 countries. It helps organisations modernise their technology, improve operations and develop digital products through consulting, cloud services, engineering, data and artificial intelligence, cybersecurity, and managed services. In Australia, Capgemini works with major organisations across industries including financial services, government, telecommunications, manufacturing, retail and healthcare. The company employs a large international workforce and supports clients through a combination of consulting expertise, technology partnerships and local delivery teams. An Onsite Support Engineer may work directly with client employees, internal service teams and technical specialists to maintain reliable day-to-day IT operations. Capgemini generally values collaboration, customer service, continuous learning, inclusion and professional development.