The Onsite Support Engineer provides hands-on technical support at customer or office locations across Australia. Responsibilities typically include diagnosing hardware, software, network and connectivity issues, installing and configuring equipment, managing incidents and service requests, maintaining documentation, and escalating complex problems to specialist teams. Candidates are expected to have experience in desktop or field support, strong troubleshooting skills, familiarity with Windows, Microsoft 365, networking and IT service-management practices, and excellent communication abilities. A customer-focused approach, professional presentation, ability to work independently, and willingness to travel or work onsite are important. IT certifications such as CompTIA, Microsoft or ITIL may be advantageous.
Capgemini is a global business and technology services company headquartered in France, operating in more than 50 countries. It helps organisations modernise their technology, improve operations and develop digital products through consulting, cloud services, engineering, data and artificial intelligence, cybersecurity, and managed services. In Australia, Capgemini works with major organisations across industries including financial services, government, telecommunications, manufacturing, retail and healthcare. The company employs a large international workforce and supports clients through a combination of consulting expertise, technology partnerships and local delivery teams. An Onsite Support Engineer may work directly with client employees, internal service teams and technical specialists to maintain reliable day-to-day IT operations. Capgemini generally values collaboration, customer service, continuous learning, inclusion and professional development.
Australia offers strong opportunities for IT support, cloud, cybersecurity, software, data and consulting professionals, particularly in Sydney, Melbourne, Brisbane, Perth, Canberra and Adelaide. Workplace culture is generally practical, collaborative and relatively informal, with emphasis on reliability, communication and work-life balance. Lifestyle varies from busy city living to quieter coastal or regional communities, with excellent beaches, outdoor activities and diverse food and cultural scenes. Skilled workers may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or graduate visas, depending on qualifications, occupation, age and experience. Relocating usually requires budgeting for housing, transport, health insurance and initial settlement costs; major cities can be expensive. Applicants should check current eligibility rules through the Australian Department of Home Affairs and confirm whether the employer sponsors the relevant occupation.
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