The Family Experience Host creates enjoyable, personalised experiences for children and families, helping guests discover hotel facilities, activities and local attractions. Requirements typically include experience in guest services, hospitality, childcare, recreation or entertainment; excellent English and Cantonese or Mandarin are advantageous. The successful candidate should be warm, energetic, patient and confident when engaging with children and parents. Strong communication, organisation and problem-solving skills are expected, together with a polished service attitude. Flexibility to work shifts, weekends and public holidays is essential. First-aid, child-safety or activity-leadership training would be useful.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and exceptional Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, Hotel Jen and Traders. Its hotels typically provide accommodation, restaurants, banqueting, wellness facilities and family-oriented experiences. Shangri-La places strong emphasis on genuine hospitality, personalised guest care, colleague development and cultural sensitivity. In Hong Kong, the group operates prestigious city hotels serving business travellers, leisure guests, families and major events. Employees can expect a professional, multicultural environment with opportunities to build careers across hotel operations and the wider hospitality network.
Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, education and tourism, with international employers and a busy service economy. Its culture combines Cantonese traditions, Chinese festivals and food with a highly global, multilingual lifestyle. Residents enjoy excellent public transport, efficient healthcare, dense urban amenities, hiking trails, beaches and easy access to outlying islands. Housing can be expensive, so location and accommodation allowances should be considered carefully. Most overseas employees need an employment visa arranged through an approved Hong Kong employer; applications generally require a confirmed job, suitable qualifications or experience and proof of a genuine vacancy. Dependants may usually apply for related visas. New arrivals should budget for deposits, insurance and daily expenses, and check current immigration rules before relocating.
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