The Order Taker handles telephone and in-room dining requests, accurately records guest orders, explains menu items, confirms delivery times, and coordinates with the kitchen and service teams. Candidates should have good spoken English, clear communication skills, basic computer knowledge, and a polite, service-oriented attitude. Previous experience in hotel, restaurant, or call-handling operations is preferred. The role requires attention to detail, product knowledge, professional telephone manners, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. Cantonese or Mandarin is advantageous for serving local and international guests.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong and known for its hotels, resorts, residences, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels are recognised for attentive guest service, elegant surroundings, strong culinary offerings, and personalised experiences. Employees typically work in a structured international environment with access to training, career development, staff dining, healthcare support, and hotel-related benefits, depending on the property and employment terms. In Hong Kong, Shangri-La has established luxury hotels serving business travellers, leisure guests, events, and long-stay residents. The company places strong emphasis on hospitality standards, teamwork, cultural awareness, and creating memorable experiences for guests.
Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, and professional services. Hospitality work is concentrated in Central, Admiralty, Tsim Sha Tsui, Causeway Bay, and major resort areas. The culture is international, fast-paced, and influenced by Cantonese traditions, Chinese festivals, and global business communities. Lifestyle options range from dense urban neighbourhoods and excellent public transport to beaches, hiking trails, islands, and country parks. Housing can be expensive, so many employees share accommodation or live in Kowloon or the New Territories. Foreign professionals generally need an employer-sponsored employment visa under the General Employment Policy before starting work. Applicants usually need a confirmed job, relevant qualifications or experience, and proof that the role cannot easily be filled locally. A valid passport, medical documents, financial preparation, and suitable insurance are also advisable before relocating.
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