The Host/Hostess welcomes guests, manages table allocations and reservations, escorts diners, coordinates seating with service teams, and helps maintain a smooth guest experience at Cafe Kool. Candidates should have a friendly, polished manner, strong communication and customer-service skills, and good English; Cantonese and Mandarin are valuable in Hong Kong. Previous experience in a hotel, restaurant or front-of-house role is preferred. The successful candidate is expected to remain professional under pressure, handle guest requests efficiently, maintain accurate seating information, and work flexible shifts including weekends and public holidays.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for attentive Asian-inspired hospitality, high service standards and distinctive guest experiences. Its Hong Kong properties include luxury hotels such as Island Shangri-La and Kowloon Shangri-La, offering accommodation, restaurants, banqueting, wellness and event services. Cafe Kool is an all-day dining venue associated with Island Shangri-La, serving international cuisine in a busy hotel environment. Employees typically work within structured service teams and may receive benefits such as staff meals, training, uniform support, medical coverage and hotel discounts, depending on the employment package and local terms.
Hong Kong is a compact coastal territory made up of Hong Kong Island, Kowloon and the New Territories, with excellent opportunities in hotels, restaurants, retail, finance, technology and tourism. The culture blends Cantonese traditions with international influences, and Cantonese, English and Mandarin are widely used. Life is energetic and convenient, supported by efficient MTR trains, buses and ferries, but housing can be expensive and space is limited. Popular leisure options include hiking, beaches, islands, markets and world-class dining. Overseas employees generally need an approved employment visa before starting work; employers usually sponsor applications under the General Employment Policy, subject to qualifications and a confirmed job offer. New arrivals should arrange accommodation, an identity card, banking and health coverage. Work permits, salary conditions and dependent arrangements should be confirmed with Shangri-La and Hong Kong Immigration.
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