The F&B Reservation Executive manages restaurant bookings through telephone, email and digital platforms, maintains accurate reservation records, and coordinates seating arrangements with restaurant and guest-relations teams. Candidates should have hospitality, restaurant reservations or customer-service experience, strong communication skills, good computer knowledge and excellent attention to detail. Fluency in English is generally required, while Malay or other languages may be advantageous. The role expects a professional, welcoming manner, prompt responses, accurate handling of requests, effective upselling of dining experiences and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is normally required.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for refined service, comfortable accommodation, distinctive dining and a strong emphasis on Asian hospitality. Its Malaysian properties serve leisure and business travellers and typically include restaurants, meeting facilities, wellness services and guest activities. Employees work in a multicultural environment where courtesy, attention to detail, teamwork and personal guest service are highly valued. Career opportunities range from front office and food and beverage to culinary, engineering, finance and leadership roles. Benefits and working conditions vary by property, position and employment status, so candidates should confirm details directly with the recruiting hotel.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and resort islands along the east and west coasts. Jobs are available in hotels, restaurants, resorts, tourism, events and customer service, with stronger seasonal demand in island destinations. The culture combines Malay, Chinese, Indian and indigenous influences, reflected in food, festivals and everyday life. Lifestyle ranges from busy city living to relaxed beaches, tropical weather and outdoor activities such as diving and hiking. Living costs are generally moderate, though accommodation in major cities and resort areas can be higher. Foreign employees normally need an Employment Pass sponsored and arranged by the hiring company before starting work; approval depends on qualifications, salary and government requirements. Candidates should verify visa rules, housing, insurance and tax obligations before relocating.
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