The Service Leader/Executive – Learning & Development supports the planning, delivery and evaluation of employee training across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, training coordination or learning and development. Strong communication, presentation and organisational skills are essential. The successful candidate is expected to identify training needs, maintain learning records, coordinate orientation and service training, support compliance programmes and help improve employee performance and guest service standards. A positive attitude, professional appearance, confidence working with colleagues at all levels and familiarity with hospitality standards are important.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for personalised Asian-inspired service, comfortable accommodation, extensive dining facilities and high standards of guest care. Shangri-La hotels commonly invest in employee development through structured orientation, service training and career progression programmes. In Malaysia, the group has operated well-established city hotels and resort properties, serving business travellers, leisure guests, families and events. Employees typically work in a multicultural environment with opportunities to develop operational, supervisory and leadership skills. The company places strong emphasis on hospitality values, teamwork, professionalism, guest satisfaction and continuous improvement.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Langkawi and parts of Sabah are especially suitable for island-resort careers, while Penang combines tourism, food culture and urban living. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hotels. Lifestyle costs are generally moderate, although resort islands can be more expensive and quieter outside peak seasons. Foreign employees normally need an employer-sponsored Employment Pass, with approval and processing handled through the company and Malaysian authorities; work should not begin before approval. Candidates should confirm accommodation, meals, transport, medical coverage, contract terms and relocation support. Malaysia has tropical weather year-round, with regional monsoon periods affecting travel and outdoor activities.
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