The Service Associate – Reservations Executive handles guest reservation enquiries, bookings, amendments, cancellations and follow-up communication through telephone, email and hotel reservation systems. Candidates should have strong spoken and written English, good telephone etiquette, accurate data-entry skills and confidence using computers. Previous experience in hotel reservations, front office, customer service or a related hospitality role is preferred. The candidate is expected to provide prompt, courteous and accurate assistance, understand room types, rates and promotional packages, protect guest information and coordinate effectively with front office, sales and other departments. Flexibility for shifts, weekends and public holidays, a professional appearance, attention to detail and a genuine commitment to Shangri-La's service standards are also expected.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and business facilities. Shangri-La Singapore is located near the Orchard Road shopping district and serves leisure travellers, corporate guests, families and international visitors. Employees typically work in a multicultural environment with structured hotel operations, service training and opportunities to move between departments or properties. The company places emphasis on guest satisfaction, teamwork, professionalism and attention to detail. A reservations executive contributes directly to the guest journey by ensuring bookings are accurate, enquiries are handled efficiently and guests receive clear, friendly support before arrival.
Singapore is a compact, safe and highly connected island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and major business districts. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Public transport is clean, reliable and affordable, while housing, dining and entertainment are convenient but relatively expensive. Employees should expect a fast-paced, service-focused lifestyle and year-round tropical heat with frequent rain. Foreign candidates generally need an employer-sponsored work pass. The Employment Pass is usually intended for qualifying professional roles, while the S Pass or Work Permit may apply depending on salary, qualifications and sector requirements. The employer normally submits the application. Before relocating, arrange a valid job offer, approved pass, accommodation, medical coverage and sufficient savings for the initial costs.
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