The Floor Supervisor is responsible for overseeing housekeeping operations on an assigned hotel floor, ensuring guest rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory capability, attention to detail, good communication skills and familiarity with room-cleaning procedures and hotel systems. The successful candidate is expected to allocate daily tasks, inspect rooms, coach colleagues, respond promptly to guest requests, coordinate with Front Office and Engineering, control supplies and report maintenance or service issues. Flexibility for shifts, weekends and public holidays is essential. Cantonese, English and additional languages may be advantageous in Hong Kong.
Shangri-La Group is a luxury hospitality company founded in Asia and known for its high-quality hotels, resorts and service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La emphasizes warm Asian hospitality, personalized guest service and strong attention to detail. Its Hong Kong hotels serve business and leisure travelers, international events and long-stay guests, providing opportunities across rooms, food and beverage, engineering, wellness, finance and management. Employees generally work in multicultural teams and are expected to demonstrate professionalism, courtesy, discretion and a strong commitment to guest satisfaction. The company also offers structured hospitality experience and potential career mobility across its regional and global properties.
Hong Kong is a fast-paced international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent opportunities in hotels, restaurants, retail, finance, technology, logistics and tourism. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and hospitality. Lifestyle options range from busy urban neighborhoods and shopping districts to beaches, hiking trails, islands and country parks. Housing can be expensive, especially near Central, Tsim Sha Tsui and major business areas, so many workers share apartments or live farther from the city center. Foreign employees generally need an employer-sponsored employment visa before starting work, and the employer must demonstrate a genuine role and suitable salary. Applicants should confirm visa eligibility, contract terms, accommodation costs, transport and medical coverage before relocating.
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