The Business Development Manager is responsible for identifying new business opportunities, building relationships with corporate clients, travel partners and event organisers, and increasing hotel revenue. Requirements typically include several years of sales or hospitality experience, strong knowledge of the Australian market, excellent communication and negotiation skills, and confidence using customer relationship management systems. The successful candidate is expected to achieve sales targets, maintain an active client network, prepare proposals, represent Shangri-La professionally, monitor market trends and work closely with revenue, events and operational teams. Flexibility, commercial awareness, initiative and a genuine focus on guest and client satisfaction are important.
Shangri-La Hotels and Resorts is a leading international luxury hospitality group founded in Hong Kong. The company operates hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and Australia. Shangri-La is known for personalised service, high-quality accommodation, dining, wellness facilities and distinctive guest experiences. Its properties serve leisure travellers, corporate guests, meetings and events markets. Employees generally work in a multicultural environment where service excellence, professionalism, teamwork and cultural awareness are highly valued. In Australia, Shangri-La has a strong presence in Sydney through its luxury hotel overlooking Sydney Harbour, offering accommodation, restaurants, event facilities and business services. A Business Development Manager would typically support the property’s commercial performance by developing client partnerships and promoting the hotel to corporate, group, conference and leisure markets.
Australia is an island continent with opportunities across hospitality, tourism, events, sales, retail, healthcare, construction and technology. Major employment hubs include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional resorts and coastal destinations offer seasonal tourism work. Australian culture is generally informal, multicultural and outdoors-oriented, with a strong emphasis on work-life balance and workplace rights. Lifestyle costs vary considerably; Sydney and Melbourne are expensive, particularly for housing, while regional areas may be more affordable. International applicants usually need an appropriate visa, such as a skilled, employer-sponsored, working holiday or temporary skills shortage pathway. Requirements depend on nationality, occupation, qualifications and employer sponsorship. Before relocating, candidates should confirm visa eligibility, registration needs, tax arrangements, health insurance, accommodation and transport. Australia’s large distances make location important, although cities have reliable public transport and domestic flights connect major regions.
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