The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Requirements typically include a diploma or equivalent qualification, previous experience in hotel reservations or front office, strong knowledge of reservation procedures and excellent English communication skills. Familiarity with hotel property-management systems, online travel agencies and Microsoft Office is advantageous. The candidate is expected to provide accurate and prompt service, convert enquiries into bookings, maintain updated reservation records and coordinate closely with Front Office, Sales and Revenue teams. A professional appearance, attention to detail, commercial awareness, flexibility for shifts and a genuine commitment to Shangri-La’s service standards are also expected.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Founded in 1971, the group is recognised for its Asian-inspired hospitality, personalised service and the welcoming philosophy expressed through its Shangri-La brand. Its portfolio includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders hotels. In Singapore, Shangri-La Singapore is a prominent luxury property known for its extensive gardens, guest rooms, restaurants, conference facilities and strong emphasis on service excellence. The company offers career opportunities across hotel operations, food and beverage, sales, reservations, finance, engineering and guest services, while promoting multicultural teamwork, professional development and high standards of guest care.
Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and education. Hotel roles are available in reservations, front office, food and beverage, housekeeping, sales and management, particularly in central districts and major resort areas. The culture is multicultural, orderly and generally fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle options include excellent public transport, diverse food, shopping, parks and safe urban neighbourhoods, although accommodation and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a written offer before relocating, check eligibility with Singapore’s Ministry of Manpower and budget for housing, deposits, insurance and transport. Singapore’s tropical climate is warm and humid year-round.
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