Rooms Controller

Job Description

The Rooms Controller coordinates room availability, room status, allocations, and daily inventory to support smooth hotel operations. The role typically requires previous experience in rooms division, front office, reservations, or hotel operations, along with strong computer skills and familiarity with property-management systems. Candidates should have excellent communication, organisation, and problem-solving abilities, with strong attention to detail and the flexibility to work shifts, weekends, and public holidays. Fluency in English is generally expected; Cantonese, Mandarin, or other languages may be advantageous in Hong Kong. The successful candidate is expected to work closely with Front Office, Housekeeping, Reservations, and Maintenance, maintain accurate records, respond quickly to operational changes, and deliver service consistent with Shangri-La standards.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong and recognised for warm Asian service, distinctive properties, and high standards of guest care. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes city hotels, island resorts, and premium accommodation serving leisure and business travellers. Shangri-La places strong emphasis on personalised service, colleague development, operational excellence, and creating a welcoming experience for guests. In Hong Kong, the company has a long-standing presence and is associated with luxury hotels in key commercial and waterfront locations. Employees commonly work in multicultural teams and may access training, internal mobility, staff benefits, and career opportunities across the wider group, depending on the property and employment terms.

Destination Guide

Hong Kong is a compact, energetic destination offering opportunities in hospitality, finance, retail, technology, aviation, education, and professional services. Hotel roles are concentrated on Hong Kong Island, Kowloon, the airport area, and resort districts such as Lantau and the New Territories. The culture combines Cantonese traditions, international influences, excellent dining, festivals, and a fast-paced working style. Lifestyle options range from dense urban neighbourhoods and nightlife to hiking trails, beaches, outlying islands, and efficient public transport. Rents can be high, particularly near central districts, so many workers live in Kowloon or the New Territories and commute by MTR. Overseas employees normally require an employment visa sponsored by the employer, with approval based on qualifications, experience, and a genuine local job offer. Candidates should confirm visa support, accommodation, medical coverage, relocation assistance, and working conditions before accepting an offer.