The Senior Manager, Shangri-La Circle, Partnerships will develop and manage strategic partnerships that strengthen Shangri-La’s loyalty programme, improve member engagement and generate commercial value across the group. Responsibilities typically include identifying partnership opportunities, negotiating agreements, managing partner relationships, coordinating campaigns with internal teams, monitoring performance and preparing business reports. Candidates should have substantial experience in partnerships, loyalty programmes, business development, marketing or commercial strategy, preferably within hospitality, travel, retail or financial services. Strong negotiation, project management, analytical and communication skills are expected, together with commercial awareness and the ability to work across markets and cultures. Fluency in English is essential; Cantonese or Mandarin and regional partnership experience would be advantageous.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Founded in 1971, the group is recognised for its Asian-inspired approach to warm, personalised service and operates properties under brands including Shangri-La, Kerry Hotels, Hotel Jen and JEN by Shangri-La. Shangri-La Circle is the group’s loyalty programme, offering members benefits, rewards and personalised experiences across participating hotels and destinations. The company employs a large international workforce and places emphasis on guest satisfaction, operational excellence, responsible business and long-term relationships. This role would sit within a commercially focused function supporting loyalty growth, strategic alliances and member value, with opportunities to work across departments, markets and external partner organisations.
Hong Kong is a compact, energetic international city with excellent opportunities in hospitality, finance, technology, retail, aviation and professional services. Tourism and hotel roles are concentrated in Central, Tsim Sha Tsui, Admiralty, Causeway Bay, Kowloon and major resort areas. The culture blends Cantonese traditions with strong international influences; English is widely used in business, while Cantonese and Mandarin are valuable. Lifestyle options range from dense urban districts and exceptional dining to hiking, beaches and outlying islands. Housing is expensive, although public transport is efficient and extensive. Most overseas professionals require an employment visa sponsored by their employer, and applicants generally need relevant qualifications or experience. Employers commonly support visa processing, medical insurance and relocation guidance, but terms vary. Hong Kong has a fast-paced work culture, humid summers and comparatively mild winters. New arrivals should budget carefully for rent, deposits, transport and healthcare.
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