The Duty Manager / Senior Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services across Front Office and other departments. Responsibilities typically include handling arrivals and departures, resolving guest concerns, coordinating interdepartmental activities, monitoring service standards, managing emergencies, and supporting colleagues during busy periods. Candidates should have several years of experience in hotel operations, preferably in a luxury or international property, with strong knowledge of front-office procedures. Excellent communication, leadership, problem-solving, and decision-making skills are essential. The role requires a professional appearance, customer-focused attitude, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm and effective under pressure. Fluency in English is expected; Cantonese and Mandarin are valuable for Hong Kong operations.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired service philosophy, often expressed through warm hospitality and attentive guest care. Shangri-La properties serve business and leisure travelers and typically provide accommodation, restaurants, meeting facilities, wellness services, and extensive guest amenities. The company places emphasis on personalized service, operational excellence, colleague development, and creating memorable experiences. Employment opportunities can include front office, food and beverage, housekeeping, culinary, engineering, sales, finance, and management roles. A position with Shangri-La may offer structured training, exposure to luxury hospitality standards, staff benefits, and opportunities for internal mobility across its international portfolio.
Hong Kong is a compact, energetic destination combining a sophisticated city lifestyle with beaches, hiking trails, islands, and traditional neighborhoods. Hospitality is a major employer, with opportunities in luxury hotels, restaurants, tourism, events, retail, and business services. The working culture is fast-paced, service-oriented, hierarchical, and highly international; punctuality, professionalism, and language skills are valued. Employees can enjoy excellent public transport, diverse dining, vibrant nightlife, cultural festivals, and easy access to nature. Housing is expensive, particularly on Hong Kong Island and in central Kowloon, so many workers choose shared accommodation or areas in the New Territories. Foreign professionals generally need an approved employment visa sponsored by an employer before starting work. Applicants should prepare qualifications, employment records, passport documents, and medical or police documents where required. Relocation planning should include housing costs, insurance, banking, transport, and adaptation to humid summers and dense urban living.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...