Floor Supervisor

Job Description

The Floor Supervisor oversees housekeeping operations on assigned hotel floors, ensuring guest rooms, corridors and service areas meet Shangri-La standards. Requirements typically include relevant hotel housekeeping experience, supervisory or team-leading exposure, good knowledge of cleaning procedures, attention to detail and a customer-focused attitude. The candidate should be organised, physically fit, reliable and comfortable working shifts, weekends and public holidays. Responsibilities include allocating work, inspecting rooms, coaching colleagues, reporting maintenance issues, controlling supplies and responding promptly to guest requests. Good communication skills in English are expected; Cantonese or Mandarin is advantageous. Previous experience in a luxury hotel is preferred.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and serviced residences across Asia, the Middle East, Europe and other international markets. Its brands are known for personalised Asian hospitality, high service standards and carefully designed guest experiences. Shangri-La hotels provide accommodation, restaurants, wellness facilities, event services and business amenities for leisure and corporate travellers. In Hong Kong, the group operates established properties including Kowloon Shangri-La and Island Shangri-La, offering employees opportunities to work in internationally recognised luxury hotels. The company places strong emphasis on service culture, employee development, teamwork and operational excellence. Roles may offer structured training, staff benefits, meals, uniform support and internal career progression, although conditions vary by property and employment contract.

Destination Guide

Hong Kong is a compact, highly connected destination with strong opportunities in hospitality, tourism, retail, finance, technology and professional services. Hotel jobs are concentrated in areas such as Tsim Sha Tsui, Central, Admiralty, Causeway Bay and the airport. The culture blends Cantonese traditions with international influences, while daily life offers excellent public transport, diverse food, shopping, hiking and lively neighbourhoods. Housing is expensive and space is limited, so many employees share accommodation or live in areas such as Kowloon or the New Territories. Overseas workers generally need an approved employment visa before starting work; the employer normally sponsors the application and must demonstrate a genuine role and suitable salary. Applicants should prepare passports, qualifications, references and employment documents. Learn basic Cantonese etiquette, check the contract carefully, and budget for deposits, transport and healthcare during relocation.