The Order Taker – In Room Dining receives guest calls and requests, accurately records food and beverage orders, explains menu items, confirms delivery details, and coordinates with the kitchen and service team to ensure prompt delivery. Candidates should have a friendly, professional telephone manner, good communication and listening skills, attention to detail, and basic computer and point-of-sale knowledge. Previous experience in hotel food and beverage, room service, or a customer-service role is preferred. Fluency in English is generally required; Cantonese and Mandarin are valuable in Hong Kong. The successful candidate is expected to remain calm under pressure, maintain accurate records, protect guest confidentiality, follow Shangri-La service standards, and provide courteous, efficient service on rotating shifts, including weekends and public holidays.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is recognized for warm Asian hospitality, personalized guest service, high operating standards, and attractive locations. Its Hong Kong properties serve international travelers, business guests, local residents, and major events, offering accommodation, restaurants, bars, meeting facilities, wellness services, and in-room dining. Employees typically work in a multicultural environment with structured service procedures, training opportunities, staff dining, and potential career mobility across the group. The company places strong emphasis on professionalism, teamwork, guest satisfaction, and creating memorable experiences.
Hong Kong is a dense, energetic international city made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. Hospitality opportunities are available in luxury hotels, restaurants, clubs, event venues, tourism, and airport services, especially for candidates with English, Cantonese, or Mandarin skills. The culture blends Chinese traditions with international influences; politeness, efficiency, punctuality, and respect for hierarchy are valued at work. Public transport is excellent, although housing is expensive and living spaces are often compact. Popular leisure activities include hiking, beaches, markets, dim sum, nightlife, and visiting nearby islands. Foreign employees generally need an employer-sponsored employment visa, with approval based on qualifications, a genuine job offer, and market salary conditions. Employers commonly assist with documentation, while candidates should arrange accommodation, insurance, banking, and tax registration before or soon after arrival.
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