The Service Leader – Front Office supports the smooth operation of the hotel’s reception and guest services functions. Requirements typically include a diploma or degree in hospitality or a related field, previous front-office or guest-relations experience, strong English communication skills, and familiarity with hotel systems. The candidate is expected to lead by example, coordinate colleagues, handle guest requests and complaints professionally, maintain accurate records, support check-in and check-out, and uphold Shangri-La’s service standards. Flexibility for shifts, weekends, and public holidays is essential. A polished appearance, sound judgement, teamwork, and a genuine interest in creating welcoming guest experiences are also important.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and meetings and events. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, alongside other hospitality interests. Employees generally work in a structured, guest-focused environment with opportunities to develop careers across hotel departments and international locations. Front-office team members are expected to represent the brand professionally, anticipate guest needs, and deliver efficient, courteous service throughout the guest journey.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other tourism hubs, particularly in hotels, resorts, restaurants, events, diving, and wellness. The culture is friendly, family-oriented, and strongly influenced by Filipino, Spanish, and American traditions. English is widely used, making daily communication relatively easy for international workers. Lifestyle varies from busy metropolitan living in Manila to relaxed coastal communities with beaches, island travel, and outdoor activities. Housing and transport costs depend greatly on location, while major resorts may provide staff meals, accommodation, or transportation. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval; requirements can change, so confirmation with the employer and Philippine immigration authorities is essential. A valid passport, medical checks, documented qualifications, and an employment contract are commonly required before relocation.
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