The F&B Reservation Executive manages restaurant bookings, guest enquiries, table availability, confirmations, cancellations and special requests. Candidates should have experience in food and beverage, restaurant reservations, hotel operations or customer service, along with good communication and computer skills. Familiarity with reservation systems and proficiency in English are typically expected; knowledge of additional languages is advantageous. The role requires a professional, service-focused manner, strong attention to detail and the ability to coordinate effectively with restaurant and front-office teams. Candidates should remain calm during busy periods, understand guest preferences and help maximise restaurant occupancy while maintaining Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for its warm Asian hospitality, high service standards and extensive range of luxury accommodation, restaurants, wellness facilities and meeting spaces. Shangri-La properties employ colleagues across guest services, food and beverage, culinary operations, housekeeping, sales, finance and management. In Malaysia, the company operates well-known properties including Shangri-La Kuala Lumpur, Traders Hotel Kuala Lumpur and Shangri-La Rasa Sayang in Penang. Employees typically work in a multicultural environment with structured service procedures, training opportunities and opportunities for career development within the wider group.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Penang and Langkawi are especially attractive for hotel, restaurant, tourism and guest-service professionals, while Kuala Lumpur provides broader corporate and luxury-hotel employment. The culture combines Malay, Chinese, Indian and indigenous influences, with diverse food, festivals and welcoming communities. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular island resorts can be more expensive. Malaysia has beaches, rainforests, historic towns and excellent regional travel connections. Foreign workers normally need an approved employment pass or work permit sponsored by the employer; working before approval is not permitted. Employers usually provide guidance on documentation, medical checks and relocation. Candidates should confirm salary, accommodation, transport, benefits and visa sponsorship before accepting an offer.
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