The Service Leader/Executive – Learning & Development supports the planning, delivery and evaluation of employee training at Shangri-La. Requirements typically include a diploma or degree in hospitality, human resources, training or a related field, along with relevant hotel experience. The candidate should understand service standards, onboarding, coaching and training administration. Strong communication, presentation and organisational skills are essential, as is confidence working with employees at different levels. The role expects a proactive, approachable and service-minded professional who can identify development needs, maintain training records, coordinate learning programmes and help create a consistent guest experience. Familiarity with hospitality systems and basic reporting is advantageous.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised Asian-inspired hospitality, high service standards and a strong focus on guest comfort. Its properties include city hotels, beach resorts and destination retreats, supported by restaurants, conferences, wellness facilities and leisure activities. Shangri-La places importance on colleague development, cultural awareness and internal career progression, making learning and development an important part of hotel operations. In Malaysia, the group operates properties in several prominent destinations and provides opportunities across rooms, food and beverage, culinary, engineering, finance, sales and human resources. Employees generally work in multicultural teams and are expected to demonstrate professionalism, warmth, teamwork and consistent attention to detail.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. For island-based work, Langkawi and Penang are especially attractive, with hotels, restaurants, tourism companies and wellness businesses providing employment for skilled candidates. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English commonly used in business and tourism. Lifestyle varies from busy urban living to relaxed beach communities; food, nature and affordable daily costs are major advantages. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually manages the application after making an offer. Requirements can include a valid passport, qualifications, relevant experience and medical or immigration documentation. Candidates should confirm the exact work location, accommodation, transport, benefits and visa support before relocating. Island living may involve higher rental costs, seasonal tourism demand and fewer services than major cities.
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