The Service Associate - Reservations Executive supports hotel reservations by handling telephone, email and online booking enquiries, confirming room availability, explaining rates and packages, and accurately entering guest details into the reservations system. Candidates should have hospitality or reservations experience, strong communication skills, good English, attention to detail and confidence using hotel systems and standard office software. Knowledge of additional languages and experience with Opera or similar property-management systems are advantageous. The role requires a friendly, professional manner, reliable follow-up, sound sales awareness and the ability to work shifts, weekends and public holidays. The successful candidate is expected to protect booking accuracy, meet service standards and help maximize room revenue while delivering a smooth guest experience.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and premium properties under the Shangri-La, Kerry, JEN and Traders brands. Shangri-La Singapore is a major luxury hotel set within landscaped grounds near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities and recreational amenities. Employees typically work in a multicultural environment and receive exposure to international hotel operations, guest relations and service training. The company places strong emphasis on personalised service, teamwork, professionalism and career development. Benefits may include staff meals, uniforms, training, leave entitlements and hotel or group employee rates, depending on the position and employment terms.
Singapore is a compact, highly developed island city with strong opportunities in hotels, tourism, food and beverage, aviation, finance, technology, healthcare and logistics. Hospitality jobs are available in luxury hotels, resorts, restaurants and attractions, although competition is high and employers usually expect service experience and good English. The culture is multicultural, orderly and fast-paced, blending Chinese, Malay, Indian and international influences. Lifestyle benefits include excellent public transport, safe streets, diverse food, shopping and easy access to regional destinations. Rent and daily expenses can be high, especially in central areas, so shared accommodation is common for hospitality workers. Foreign candidates normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to eligibility, salary and government quotas. Secure a written offer before relocating, check pass requirements, budget for housing and healthcare, and prepare for humid weather and year-round tropical conditions.
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