Food & Beverage Associate

Job Description

The Food & Beverage Associate supports daily restaurant, bar, banquet, and room-service operations. Typical duties include welcoming guests, taking and serving orders, preparing tables, handling payments, maintaining cleanliness, and responding promptly to guest requests. Candidates should have a friendly, service-oriented attitude, good communication skills, and a neat professional appearance. Previous experience in hospitality or food and beverage is helpful, although suitable entry-level applicants may be considered. The role requires teamwork, attention to detail, physical stamina, and flexibility to work shifts, weekends, and public holidays. Shangri-La expects associates to follow hygiene and safety standards, deliver personalized service, and represent the hotel courteously at all times.

Company Info

Shangri-La is a major international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, and extensive dining, leisure, and meeting facilities. Shangri-La hotels typically provide structured training, career development, staff benefits, and opportunities to progress across departments or international locations. In Malaysia, the group operates prominent city and resort properties serving business travelers, holidaymakers, families, and event guests. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests while maintaining the brand’s standards for cleanliness, safety, and personalized service.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Penang and Langkawi are especially attractive for hotel, restaurant, tourism, and events work. Island life generally means warm weather, beaches, outdoor activities, multicultural food, and a relaxed social atmosphere, although transport and housing can be more limited than in major cities. Malaysian culture is diverse, combining Malay, Chinese, Indian, and indigenous traditions; respectful dress, punctuality, and sensitivity toward religious customs are important. Foreign employees normally need an employer-sponsored Employment Pass or other approved work authorization before starting employment. The employer usually supports the application, but requirements depend on nationality, salary, qualifications, and position. Relocating staff should confirm accommodation, transport, insurance, meals, service charge, and visa costs in the written offer, and budget for deposits and daily expenses.