Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) manages hotel telephone calls and guest requests, providing prompt, courteous and accurate assistance. Responsibilities typically include answering internal and external calls, transferring calls, recording and following up on guest requests, providing information about hotel facilities and services, and coordinating with relevant departments. Candidates should have strong spoken English, clear telephone etiquette, good listening and communication skills, basic computer knowledge, and a service-oriented attitude. Previous experience in hotel telecommunications, guest services, reception or a call centre is advantageous. The role requires patience, professional presentation, attention to detail, discretion and flexibility to work rotating shifts, weekends and public holidays in a busy luxury-hotel environment.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, meetings and wellness. Its Singapore presence includes Shangri-La Singapore, a luxury urban resort set in extensive gardens near Orchard Road. The property serves leisure travellers, corporate guests, families and event clients, with restaurants, conference facilities, recreational amenities and guest-service operations. Employees typically work in a multicultural environment and are expected to demonstrate genuine care, professionalism, teamwork and attention to detail. The group offers opportunities across hotel operations, culinary services, engineering, finance, sales, technology and leadership, subject to individual property vacancies and Singapore employment requirements.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, aviation, finance, technology, healthcare and logistics. Its culture combines Chinese, Malay, Indian and Western influences, reflected in festivals, languages, neighbourhoods and hawker food. The lifestyle is safe, clean, efficient and highly connected, although accommodation and everyday expenses can be relatively high. Public transport is excellent, and most areas are accessible by MRT and bus. New employees should budget carefully for rent, transport, meals and medical cover; shared housing is often more affordable than a private apartment. Foreign workers generally need an employer-sponsored work pass. Hospitality employees may require an S Pass or other appropriate permit, depending on salary, qualifications, quota and current government rules. The employer normally submits the application, while approval is not guaranteed. Check official Ministry of Manpower guidance before accepting an offer and arrange housing and healthcare documentation in advance.