The Family Experience Supervisor supports memorable, safe and engaging activities for children and families within the hotel. Requirements typically include experience in hospitality, childcare, guest relations, recreation or events, along with strong communication skills in English and preferably Cantonese or Mandarin. The candidate should be friendly, energetic, patient and confident supervising children, coordinating family activities and handling guest requests professionally. Responsibilities may include planning programmes, monitoring safety, coordinating with other departments, maintaining activity areas and ensuring high service standards. First-aid, childcare or recreation qualifications are advantageous. Flexibility to work weekends, public holidays and changing shifts is expected.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its distinctive Asian-inspired service, elegant hotels and resort experiences. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its hotels serve business and leisure travellers through accommodation, dining, wellness, events and family-focused experiences. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, employee development and operational excellence. In Hong Kong, the company has a long-standing presence and is associated with high-end hotels, restaurants and professional service standards. A Family Experience Supervisor would typically work closely with front office, food and beverage, housekeeping, recreation and marketing teams to create enjoyable experiences for children and parents while supporting the hotel’s reputation for personalised luxury service.
Hong Kong is a dynamic international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport, diverse dining and a fast-paced lifestyle. Hospitality offers opportunities in luxury hotels, restaurants, tourism, events, retail and corporate services, particularly for candidates with language skills and international experience. Cantonese is valuable, while English is widely used in hotels and business; Mandarin is also helpful. Residents enjoy convenient transport, vibrant cultural districts, hiking trails, beaches and nearby islands, although housing and daily expenses can be high. Overseas professionals generally need an employment visa sponsored by a Hong Kong employer, with approval based on qualifications, experience and the genuine need for the role. Relocating employees should arrange accommodation, medical coverage, banking and tax registration. Hong Kong is well connected internationally and provides a strong base for regional hospitality careers.
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