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Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Malaysia Shangri-La MYR 1,700–MYR 2,500 per month, potentially including service charge, allowances and staff benefits*
Job Description

The Service Associate C will provide friendly, efficient food and beverage service in In Room Dining, banquet functions and Spice Market Café. Duties include taking orders, serving food and drinks, setting and clearing tables, processing payments, maintaining cleanliness and following hotel service standards. Candidates should have a positive attitude, good grooming, basic communication skills and the ability to work flexible shifts, weekends and public holidays. Previous experience in a hotel, restaurant or café is preferred, though suitable entry-level applicants may be considered. The role requires teamwork, physical stamina, attention to detail and a strong commitment to guest satisfaction.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for warm Asian hospitality, comfortable accommodation, restaurants, wellness facilities and professional event services. Shangri-La hotels typically provide structured training, opportunities for internal promotion, staff meals or accommodation at selected resorts, and employee benefits that vary by location. In Malaysia, the group operates well-known city hotels and resort properties, serving both business and leisure travellers. Employees are expected to demonstrate courteous service, cultural awareness, teamwork and consistent attention to detail. This role offers practical experience in several food and beverage settings and can provide a useful foundation for a longer-term career in international hotel operations.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Jobs are available in hotels, restaurants, cafés, events, housekeeping and tourism, with stronger seasonal demand in island resorts. Malaysian culture combines Malay, Chinese, Indian and Indigenous influences, and English is commonly used in hotels and tourist areas. Lifestyle costs are generally moderate, although island accommodation and transport can be more expensive. Langkawi and other resort locations offer beaches, outdoor activities and a relaxed pace, while cities provide broader career options. Foreign workers normally need an employment pass or relevant work permit sponsored by the employer; working on a tourist visa is not permitted. Applicants should confirm accommodation, transport, medical coverage, service-charge arrangements and visa responsibility before accepting an offer. Malaysians and expatriates should also prepare for humid weather and occasional monsoon conditions.

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