The Villa Manager / Front Office Manager oversees villa and front-office operations, ensuring a seamless, personalized guest experience from arrival through departure. Requirements typically include a degree or diploma in hospitality management, several years of experience in luxury hotels or resorts, strong knowledge of front-office procedures, and excellent English communication skills. The role requires leadership, organization, problem-solving ability, and confidence using hotel property-management systems. The successful candidate is expected to coach colleagues, coordinate with housekeeping and other departments, handle guest concerns professionally, maintain service standards, support revenue and occupancy goals, and ensure accurate operational controls. Flexibility, cultural awareness, discretion, and a hands-on approach are especially important in a luxury island resort environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, distinctive locations, comfortable accommodations, and a strong emphasis on genuine Asian hospitality. In the Philippines, Shangri-La operates prominent city hotels and island resorts, serving leisure travelers, families, business guests, and high-end events. Employees generally work in multicultural teams and are expected to deliver warm, personalized service while maintaining professional standards. Depending on the property, benefits may include service charge, staff meals, accommodation or housing support, healthcare, training, and career opportunities within the wider group. Exact compensation and benefits vary by property, experience, and employment contract.
The Philippines offers hospitality opportunities across Boracay, Palawan, Cebu, Bohol, Siargao, and major cities such as Manila. Resorts commonly recruit front-office managers, guest-relations staff, chefs, engineers, housekeeping leaders, dive professionals, and sales personnel. Island life is relaxed and community-oriented, with beautiful beaches, water activities, local markets, and a strong food and family culture. Transport can be slower and more limited than in cities, while utilities, internet, healthcare, and shopping vary by island. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a working visa; requirements should be confirmed with the employer and Philippine authorities. Employers may provide accommodation, meals, transfers, medical coverage, or airfare, but these benefits are not guaranteed. Candidates should check contract terms, service-charge arrangements, tax responsibilities, and relocation costs before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...