The Service Manager – Sous Chef is expected to support the Executive Chef in managing daily kitchen operations, food preparation, service delivery and team performance. Requirements typically include professional culinary training, several years of experience in a hotel or high-volume restaurant kitchen, strong knowledge of food safety and hygiene standards, menu execution, stock control and cost management. The successful candidate should be confident leading and developing culinary colleagues, coordinating with service teams, maintaining consistent food quality and working efficiently during busy periods. Flexibility, creativity, organisation, communication skills and a hands-on approach are essential. Experience in an international luxury hotel and familiarity with HACCP procedures would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for warm Asian hospitality, high service standards and a strong focus on guest comfort. Its properties commonly include restaurants, bars, banquet facilities, spas, recreational amenities and extensive meeting spaces. Shangri-La places importance on colleague development, teamwork, cultural awareness and consistent operational standards. In Malaysia, the group has operated well-known city hotels and resort properties, serving business travellers, leisure guests, families and international visitors. Working for Shangri-La can provide culinary professionals with exposure to multicultural teams, luxury service expectations and structured hotel operations.
Malaysia offers opportunities in hotels, resorts, restaurants, catering, tourism and cruise-related hospitality, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is popular for resort careers and has a relaxed island lifestyle, beaches, water activities and a strong international tourism scene. Penang combines heritage culture, excellent street food and city conveniences, while Sabah and Sarawak offer nature, diving and diverse indigenous cultures. Malaysia is generally affordable compared with many international destinations, although housing costs vary by location. English is widely used in hospitality, while Malay is the national language. Foreign employees normally need an employment pass or appropriate work permit, arranged and sponsored by the employer before starting work. Candidates should confirm accommodation, medical coverage, transport, contract terms and relocation support. The climate is tropical, warm and humid year-round, with regional monsoon seasons.
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