The Service Leader/Executive - Learning & Development supports the planning, coordination and delivery of staff training at Shangri-La in Malaysia. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, training coordination or learning and development. Strong communication, presentation, organisation and interpersonal skills are expected. The candidate should be confident working with employees at different levels, maintaining training records, supporting onboarding and induction, coordinating internal programmes, and helping ensure service standards are consistently understood and applied. Hospitality experience, familiarity with competency-based training and a proactive, service-oriented attitude would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Traders, JEN and Kerry brands. The company is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. Shangri-La properties in Malaysia serve both business and leisure travellers and commonly provide structured career development, operational training and opportunities for progression within the group. Employees are generally expected to demonstrate professionalism, genuine care, teamwork and attention to detail. A learning and development position supports the organisation by strengthening employee capabilities, improving service consistency and helping colleagues build long-term careers in hospitality.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, wellness and guest services, with international brands often providing training and staff benefits. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English widely used in tourism workplaces. Lifestyle ranges from busy city living to relaxed beach and island communities, with generally affordable food and transport compared with many major international destinations. Malaysia is not one island, but includes popular islands such as Langkawi, Penang, Tioman and parts of Borneo. Foreign employees normally require an employment pass sponsored by the employer, and must meet immigration and qualification requirements before starting work. Candidates should confirm accommodation, medical cover, relocation costs and contract terms. Weather is tropical and humid year-round, with monsoon conditions varying by coast.
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