The Service Associate - Reservations Executive is responsible for handling room reservations, enquiries, amendments, cancellations and special requests through telephone, email and hotel reservation systems. Candidates typically need a diploma or relevant experience in hospitality, reservations or customer service, strong spoken and written English, good computer skills and excellent attention to detail. Knowledge of hotel booking systems and additional languages is advantageous. The role requires a professional telephone manner, accurate data entry, confidence in upselling room types and packages, and the ability to coordinate effectively with Front Office, Sales and Housekeeping. Candidates should be willing to work shifts, remain calm during busy periods and consistently deliver Shangri-La's service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired service, warm guest care and extensive international presence. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. Shangri-La Singapore is a well-established luxury hotel known for its landscaped grounds, varied dining outlets, meeting facilities and high-end guest services. Employees work in a multicultural environment where professionalism, personal attention and teamwork are strongly valued. The company provides opportunities across hotel operations, food and beverage, rooms, sales, finance and corporate functions. Benefits and development opportunities vary by position, employment terms and local regulations, but hospitality experience with Shangri-La can provide useful exposure to international hotel standards and career progression.
Singapore is a compact, highly connected island city with steady opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in festivals, languages and food. Life is generally safe, clean and convenient, with reliable public transport, modern healthcare and many shopping, dining and recreation options. Housing can be expensive, especially in central areas, so newcomers often compare shared apartments, employer accommodation and locations near MRT stations. English is widely used at work, although Mandarin, Malay, Tamil and other languages are common. Foreign employees must have an approved work pass before starting employment; the sponsoring employer normally submits the application for an S Pass, Employment Pass or another appropriate permit, subject to eligibility and quotas. Prospective employees should confirm salary, accommodation, insurance, working hours and relocation support directly with Shangri-La before accepting an offer.
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