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Floor Supervisor

Hong Kong Shangri-La HK$18,000–HK$25,000 per month, plus possible service charge, allowances, and benefits*
Job Description

The Floor Supervisor oversees guest-room and corridor cleanliness, coordinates room attendants, checks rooms against Shangri-La standards, manages supplies, and reports maintenance or guest concerns. Candidates should have hotel housekeeping experience, strong attention to detail, good communication skills, and the ability to lead a team during busy periods. Knowledge of English and Cantonese or Mandarin is advantageous. The role requires a service-minded attitude, physical stamina, flexibility to work shifts, weekends, and public holidays, and the confidence to coach colleagues while responding professionally to guest requests.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Asia and recognized for its warm Asian-inspired service. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels are known for high service standards, refined facilities, dining outlets, wellness offerings, and strong attention to guest experience. In Hong Kong, the group has a longstanding presence and employs colleagues across front office, housekeeping, food and beverage, culinary, engineering, sales, and corporate functions. The company generally promotes service excellence, teamwork, professional development, and cultural respect. Benefits and working conditions vary by property and position, but hospitality employees may receive meals, uniforms, medical coverage, staff rates, training, and opportunities for internal or international career progression.

Destination Guide

Hong Kong is a compact, highly connected city and territory with a distinctive blend of Chinese traditions and international influences. Although often associated with Hong Kong Island, the wider region includes Kowloon, the New Territories, and numerous outlying islands. Hotel, restaurant, tourism, retail, finance, technology, and professional-service jobs are widely available, though competition can be strong. Cantonese is the everyday language, while English is common in business and hospitality; Mandarin is also useful. Life is fast-paced, efficient, and urban, with excellent public transport, diverse food, shopping, hiking, beaches, and vibrant cultural events. Rent can be expensive, so staff accommodation or housing allowances are valuable. Foreign nationals normally need an approved employment visa sponsored by an employer before starting work. Applicants should confirm salary, service charge, accommodation, medical coverage, and visa support directly with Shangri-La.