Food & Beverage Associate

Job Description

The Food & Beverage Associate supports daily restaurant, bar, banquet, or room-service operations. Typical requirements include secondary education or hospitality training, previous food-and-beverage experience where available, good communication skills, a service-oriented attitude, and the ability to work shifts, weekends, and public holidays. The candidate is expected to welcome guests warmly, take orders accurately, serve food and beverages, maintain cleanliness and presentation standards, process payments when required, and respond professionally to guest requests. Physical stamina, teamwork, grooming, punctuality, and basic English are important. Knowledge of additional languages and familiarity with hotel service standards would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for upscale accommodation, attentive service, extensive dining operations, wellness facilities, and large-scale meetings and events. Shangri-La properties in Malaysia include established city and resort hotels serving business travellers, leisure guests, families, and international visitors. Employees typically work within structured hotel departments and receive exposure to global service standards, guest relations, food and beverage operations, and teamwork across cultures. Depending on the property and position, benefits may include service charge, staff meals, uniforms, training, accommodation assistance, medical coverage, and career development opportunities. Exact benefits and salary depend on the hotel, experience, and employment contract.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations, especially in hotels, restaurants, tourism, events, and wellness. Langkawi and Penang provide island lifestyles with beaches, diverse food, and active tourism, while mainland cities generally offer broader career progression and transport links. Malaysian culture combines Malay, Chinese, Indian, Indigenous, and international influences; respectful dress, punctuality, and sensitivity to religious practices are important. Living costs vary, with resort islands often costing more for housing and imported goods. Foreign employees normally need an employment pass sponsored by the employer, and should not begin work until the relevant approval is issued. Employers may assist with immigration, accommodation, airport transport, and permits, but this should be confirmed in writing. Bring certified qualifications and allow time for medical checks and documentation before relocating.