Duty Manager

Job Description

The Duty Manager oversees daily hotel operations and serves as the senior manager on duty, ensuring smooth guest services across departments. Requirements typically include a diploma or degree in hospitality, several years of hotel or front-office experience, strong leadership and problem-solving skills, and excellent spoken and written English. The successful candidate is expected to maintain Shangri-La service standards, handle guest concerns professionally, coordinate with operational departments, monitor safety and security procedures, support colleagues during busy periods, and make sound decisions independently. Flexibility to work shifts, weekends and public holidays is essential. Experience with hotel property-management systems and knowledge of additional languages may be advantageous.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for its Asian-inspired hospitality, personalised guest service and emphasis on creating a welcoming, comfortable stay. Shangri-La Singapore is a long-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, wellness services and extensive gardens. The organisation employs colleagues across front office, food and beverage, housekeeping, culinary, engineering, sales and corporate functions. Its service culture places strong importance on professionalism, genuine care, teamwork and attention to detail. Employees can generally expect a structured hotel environment, opportunities for cross-department experience and access to training and career development within the wider Shangri-La group.

Destination Guide

Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, education and logistics. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in food, festivals, languages and daily life. It offers excellent public transport, high safety standards, reliable services, shopping, green spaces and a lively restaurant scene, although rent and general living costs can be high. Hospitality employees commonly work shifts, weekends and public holidays, particularly in luxury hotels. Foreign workers normally need an employer-sponsored work pass, such as an S Pass or Employment Pass, and eligibility depends on salary, qualifications and government requirements. Employers may assist with relocation, accommodation guidance, medical checks and pass applications, but arrangements vary. New arrivals should budget carefully, secure approved employment before travelling for work, and check current requirements with Singapore’s Ministry of Manpower.