The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Requirements typically include a diploma or equivalent experience in hospitality, strong English communication skills, good computer and Opera/PMS knowledge, and a customer-focused approach. Familiarity with hotel room types, rates, packages and distribution channels is advantageous. The successful candidate is expected to provide accurate and prompt service, convert enquiries into bookings, protect revenue, follow reservation procedures and coordinate closely with Front Office, Sales and Revenue teams. Shift work, including weekends and public holidays, may be required. Professional presentation, attention to detail, patience and the ability to handle multiple requests are essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant properties and strong emphasis on genuine care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Traders and JEN. Shangri-La Hotel Singapore is a prominent luxury property set among landscaped gardens near Orchard Road, offering accommodation, restaurants, meeting facilities and extensive guest services. The company places importance on warm hospitality, professional development, teamwork and delivering personalised experiences. Employees commonly work in a multicultural environment and may have opportunities to build careers across hotel departments and the wider international group.
Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Its culture combines Chinese, Malay, Indian and Western influences, reflected in festivals, languages and excellent hawker food. Lifestyle is convenient and safe, with efficient public transport, shopping, parks, beaches and a warm tropical climate throughout the year. Foreign employees generally need an employer-sponsored work pass; hospitality professionals may be considered for an S Pass or Employment Pass depending on qualifications, salary and prevailing government criteria. Employers normally support the application, while approval is not automatic. Relocating workers should budget for rent, transport, healthcare and utilities, as accommodation is relatively expensive. Singapore’s public transport makes commuting practical, and many expatriates live in areas such as the East Coast, Novena, River Valley or near Orchard Road.
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