The Service Centre Officer supports hotel guests by handling telephone calls, service requests, inquiries, messages and coordination with relevant departments. The role typically requires a diploma or equivalent qualification, preferably in hospitality, customer service or communications, along with good spoken English and Cantonese; additional languages are an advantage. Candidates should have a pleasant telephone manner, strong communication and organizational skills, computer literacy, attention to detail and the ability to remain calm while handling multiple requests. Previous experience in a hotel service centre, front office or guest-relations position is beneficial. The successful candidate is expected to provide efficient, courteous and personalized service while following Shangri-La’s service standards and maintaining accurate records.
Shangri-La is a luxury hospitality group founded in Asia and recognized for its hotels, resorts and serviced residences across Asia-Pacific, the Middle East, Europe and North America. The group operates under the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and other hospitality brands. Its properties are known for attentive service, comfortable accommodations, dining, wellness facilities and business or leisure experiences. Shangri-La’s service philosophy emphasizes genuine care, cultural understanding and personalized guest attention. In Hong Kong, the company operates established luxury hotels and offers career opportunities in guest services, food and beverage, culinary operations, housekeeping, engineering, sales and corporate support. Employees commonly work in an international environment with structured training, hotel benefits and opportunities to develop within the wider group.
Hong Kong is a compact, highly connected city with a major island district, Kowloon and the New Territories. Hospitality jobs are available in luxury hotels, restaurants, airlines, cruise services, events, retail and tourism, with strong demand for English- and Cantonese-speaking staff. The culture blends Cantonese traditions, international business and fast-paced urban living. Residents enjoy excellent public transport, diverse food, hiking trails, beaches and a lively arts and nightlife scene, although housing costs are high. Overseas candidates generally need an employment visa sponsored by an employer, and the role must meet immigration requirements regarding qualifications, experience and salary. Applicants should confirm current rules with Hong Kong Immigration. Relocating usually involves arranging accommodation, a local bank account, medical coverage and transport planning. Cantonese is valuable for customer-facing hotel roles, while English is essential and Mandarin can be an advantage.
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