Rooms Controller

Job Description

The Rooms Controller manages room availability, assignments and inventory to support smooth arrivals, departures and guest stays. Typical requirements include hotel operations experience, strong knowledge of front-office systems, attention to detail and good communication skills. The candidate is expected to coordinate closely with Front Office, Housekeeping and Reservations, monitor room status, handle special requests, resolve discrepancies and help maximise occupancy and guest satisfaction. Flexibility for shifts, weekends and public holidays is normally required. Fluency in English is important, while Cantonese and Mandarin are valuable for serving local and international guests.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian-inspired hospitality, high service standards and properties located in major cities and resort destinations. Shangri-La Hotels and Resorts offers careers across rooms, food and beverage, culinary, engineering, finance, sales and corporate functions. Its Hong Kong properties serve business travellers, leisure guests, families and large events, providing employees with experience in a multicultural luxury-hotel environment. The company generally places strong emphasis on guest care, teamwork, professional presentation, operational consistency and career development. Benefits and employment conditions vary by property and position.

Destination Guide

Hong Kong is a compact, energetic international city with strong opportunities in hotels, restaurants, tourism, finance, retail, technology and professional services. Its culture combines Cantonese traditions, Chinese festivals and global influences, while English is widely used in business and hospitality; Cantonese and Mandarin are valuable additional skills. Lifestyle options range from dense urban neighbourhoods and excellent public transport to beaches, hiking trails and outlying islands. Housing is expensive, so many employees share apartments or live outside central districts. Foreign professionals generally need an employment visa sponsored by a Hong Kong employer, with approval depending on qualifications, experience and a confirmed job offer. Employers may assist with visa documentation, medical checks and relocation guidance. Candidates should confirm salary, accommodation, insurance, working hours and visa support directly with Shangri-La before accepting an offer.