The Host/Hostess at Cafe KOOL is responsible for welcoming guests, managing table assignments, handling reservations, coordinating seating, and creating a warm first impression. Candidates should have customer-service experience, ideally in a hotel or restaurant environment, with good communication skills in English and preferably Cantonese or Mandarin. The role requires a polished appearance, confidence, patience, and the ability to remain organized during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with hotel service standards and basic computer or reservation-system skills would be advantageous.
Shangri-La Group is a global luxury hospitality company founded in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalized service, elegant properties, strong guest-care standards, and its Asian-inspired approach to hospitality. Its Hong Kong hotels serve business travelers, leisure guests, families, and local customers through restaurants, cafés, banquet facilities, and wellness services. Employees typically work in a structured, multicultural environment with opportunities for training and internal career development. Benefits may include staff meals, uniform, medical coverage, service charge, transport support, or hotel discounts, although the package varies by property and position.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. The culture combines Cantonese traditions, Chinese festivals, global influences, and a fast-paced urban lifestyle. Hong Kong Island, Kowloon, and the New Territories provide excellent public transport, varied dining, shopping, hiking, beaches, and vibrant nightlife. Accommodation can be expensive, so many employees share flats or live farther from central districts. English is widely used in hospitality, while Cantonese is especially valuable for guest-facing roles; Mandarin is also useful. Overseas candidates normally need an employer-sponsored visa, commonly through the General Employment Policy, and must meet qualification and salary requirements. Employers generally assist with documentation, but applicants should confirm visa terms, housing costs, benefits, and contract conditions before relocating.
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