Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Job Description

The Service Associate C will provide friendly, efficient food and beverage service across In Room Dining, banquet functions and Spice Market Café. Typical duties include taking orders, serving meals and beverages, preparing tables, processing bills, maintaining cleanliness and following hotel service standards. Candidates should have customer-service skills, a pleasant and professional manner, good communication and basic English proficiency. Previous experience in a hotel, restaurant or café is advantageous, although suitable entry-level applicants may be considered. The role requires flexibility to work shifts, weekends and public holidays, physical stamina for extended periods of standing, attention to detail and the ability to work cooperatively in a busy hospitality environment.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The company is known for attentive service, comfortable accommodation, extensive dining facilities and a strong focus on guest experience. Its Malaysian properties cater to business travellers, leisure guests, families, conferences and events. Employees typically work in multicultural teams and may receive benefits such as meals, uniforms, training, staff rates and career-development opportunities, depending on the property and contract. Shangri-La places importance on courtesy, professionalism, teamwork and consistent service standards. This position offers practical experience in several food-and-beverage operations and may provide a pathway toward senior waiter, captain or other hotel-service roles.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Hotels, restaurants, cafés, resorts and event venues regularly recruit service staff, especially candidates with English, Mandarin, Malay or other language skills. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and welcoming communities. Lifestyle costs vary: Kuala Lumpur is busiest and generally more expensive, while Penang and Langkawi offer a slower coastal setting. Malaysia is not one island, although Langkawi, Penang and parts of Sabah are popular island destinations. Foreign workers normally need an employer-sponsored employment pass or approved work permit before starting work; requirements depend on nationality, role and sector. Employers commonly assist with permits. Secure a written contract, confirm accommodation and benefits, and budget for transport, deposits and medical checks before relocating.