The Secretary – F&B Services supports the Food and Beverage department with administrative and clerical work. Typical responsibilities include preparing correspondence and reports, maintaining records, coordinating meetings, handling schedules, processing documents, and communicating with restaurants, hotel departments, suppliers, and guests. Candidates should have strong organization, communication, typing, and Microsoft Office skills, along with good attention to detail and confidentiality. Previous secretarial or hotel experience is advantageous, as is familiarity with food and beverage operations. The successful candidate is expected to be professional, service-minded, dependable, well presented, and able to manage multiple priorities in a fast-paced luxury-hotel environment. English proficiency is normally required; Cantonese and Mandarin can be valuable in Hong Kong.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired warmth, attentive service, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its hotels typically offer accommodation, restaurants and bars, meetings and events, wellness facilities, and extensive guest services. Shangri-La places strong emphasis on genuine hospitality, cultural awareness, professional development, and creating memorable guest experiences. Employees commonly work in multicultural teams and are expected to uphold high service standards, discretion, teamwork, and operational efficiency. A role within Shangri-La’s Food and Beverage division offers exposure to luxury hotel administration and coordination across restaurants, banquets, room service, and support departments.
Hong Kong is a compact, highly connected territory made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. It offers strong employment opportunities in hospitality, finance, retail, technology, aviation, and professional services, with luxury hotels concentrated around Central, Admiralty, Tsim Sha Tsui, and major resort areas. The culture blends Cantonese traditions with international influences; English is widely used in business, while Cantonese is valuable in daily life. Residents enjoy excellent public transport, diverse dining, shopping, nightlife, hiking, beaches, and efficient urban services. Overseas employees generally need an employer-sponsored work visa before starting employment. The employer typically supports the application, requiring a valid job offer, qualifications or relevant experience, and proof that the role meets immigration requirements. Relocation costs and accommodation support vary, so candidates should confirm these details directly with Shangri-La.
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