The Service Associate supports daily Lobby Lounge operations by welcoming guests, taking orders, serving food and beverages, clearing tables, processing payments, and maintaining a clean, polished service area. Applicants typically need a high school diploma or hospitality qualification, previous experience in hotel or restaurant service, and good spoken English. Knowledge of beverages, food safety, and point-of-sale systems is helpful. Shangri-La expects a warm, well-groomed, reliable, and guest-focused team member who can work efficiently during busy periods, follow service standards, communicate clearly, and cooperate with colleagues across departments. Flexible availability for shifts, weekends, and public holidays is normally required.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts, and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La focuses on gracious hospitality, personalized guest experiences, comfortable surroundings, and strong food and beverage offerings. Its Philippines properties serve leisure travelers, business guests, families, and event customers, creating opportunities in guest services, restaurants, housekeeping, culinary operations, engineering, and administration. Employees are generally expected to demonstrate professionalism, genuine care, teamwork, cultural awareness, and attention to detail. The group also provides structured hotel operations experience, making it a useful employer for people developing long-term careers in tourism and hospitality.
The Philippines is an archipelago with major employment centers on Luzon, Visayas, and Mindanao. Hospitality opportunities are particularly common in Manila, Cebu, Boracay, Palawan, Bohol, and resort areas such as Mactan Island. Work can include hotels, restaurants, dive operations, events, and tourism services. Filipino culture is generally warm, family-oriented, sociable, and respectful, with English widely used in business and hotels. Island life may offer beaches, outdoor activities, and a relaxed community atmosphere, although transport, weather, and infrastructure vary between locations. Foreign nationals normally need an employer-sponsored work permit and appropriate visa; working as a tourist is not permitted. Employers often help with documentation, but applicants should confirm current rules with the Philippine Bureau of Immigration or an embassy. Relocation planning should include housing, healthcare, transportation, tropical weather, and realistic living costs.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...