The role supports the planning, delivery and evaluation of employee learning and development programmes at Shangri-La. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, along with relevant hotel training or operational experience. The successful candidate should be organised, approachable and confident when presenting to groups. Strong communication, facilitation and administrative skills are expected, as well as the ability to identify training needs, maintain records and coordinate induction, compliance and service-quality programmes. Experience in a luxury hotel, knowledge of learning systems and proficiency in English are advantageous. The candidate is expected to work collaboratively, uphold Shangri-La standards and demonstrate genuine interest in employee growth.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group operates under a strong service philosophy built around warm, personal hospitality and the principle of treating guests with genuine care. Its Malaysian properties include city hotels and resort destinations, offering opportunities in guest services, food and beverage, housekeeping, engineering, sales and people development. Shangri-La places considerable emphasis on staff training, internal career progression and consistent service standards. Working for the company can provide exposure to international hospitality practices, multicultural teams and luxury resort operations. Benefits and working conditions vary by property, role and employment contract, so candidates should confirm details directly with the recruiting hotel.
Malaysia offers varied hospitality opportunities in Penang, Langkawi, Sabah and Sarawak, as well as major cities such as Kuala Lumpur. Resort islands provide jobs in hotels, restaurants, wellness, recreation, guest services and training, while urban properties offer broader corporate and business-hotel careers. Penang combines heritage culture, vibrant food traditions and a relaxed coastal lifestyle. Langkawi is quieter and nature-focused, with beaches, rainforests and tourism-based employment. Malaysia is culturally diverse, with Malay, Chinese, Indian and indigenous communities; English is widely used in hotels. Living costs are generally moderate, though popular resort areas can be more expensive. Foreign workers normally require an employer-sponsored employment pass or relevant work permit before starting work. Employers commonly assist with documentation, but candidates should verify visa terms, accommodation, medical checks and contract conditions. Reliable transport, healthcare and shopping are available in most established tourism areas.
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