The Business Development Manager is expected to grow revenue by identifying new corporate, leisure, group and event opportunities, building strong client relationships, and promoting Shangri-La’s hotel services. Responsibilities typically include developing sales plans, managing key accounts, preparing proposals, negotiating contracts, attending networking events, monitoring market trends, and meeting revenue targets. Candidates should have experience in hotel sales, business development, account management or a related commercial role, ideally within the hospitality industry. Strong communication, presentation, negotiation and organisational skills are essential, along with commercial awareness and confidence using CRM and reporting systems. The role requires a proactive, target-focused professional who can work independently while collaborating effectively with hotel departments.
Shangri-La Hotels and Resorts is a premium international hospitality group founded in Hong Kong and recognised for luxury hotels, resorts and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America and Australia, serving leisure travellers, corporate guests, groups and events. Shangri-La places strong emphasis on genuine care, personalised guest experiences, service excellence and long-term relationships. Its hotels commonly offer accommodation, restaurants, bars, meeting facilities, wellness services and business event support. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a commitment to high service standards. In Australia, Shangri-La’s operations are associated with luxury urban hospitality and attract guests ranging from international visitors and business travellers to local event and dining customers.
Australia is a large island country with diverse hospitality opportunities in Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns, the Gold Coast and regional resort destinations. Hotel business development roles are available in accommodation, tourism, conferences, events, restaurants and travel services. Workplace culture is generally professional, direct and collaborative, with emphasis on customer service, punctuality, workplace safety and work-life balance. Lifestyle varies from busy city living to relaxed coastal communities, with beaches, outdoor activities and multicultural dining widely accessible. Visa options may include employer-sponsored visas, skilled pathways, working holiday arrangements or graduate visas, depending on nationality, qualifications and occupation eligibility. Applicants should confirm requirements with Australia’s Department of Home Affairs. Relocation planning should cover accommodation, tax file registration, healthcare, banking, transport and the cost of living, which can be high in major cities.
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