Floor Supervisor

Job Description

The Floor Supervisor supports the smooth daily operation of the hotel’s restaurant or food and beverage outlet. Requirements typically include hospitality experience, strong knowledge of service standards, good English communication skills, and the ability to supervise a team during busy periods. Experience with guest relations, point-of-sale systems, cash handling, reservations, and basic food safety is advantageous. The successful candidate is expected to lead by example, coordinate service areas, allocate duties, handle guest feedback professionally, maintain cleanliness and presentation standards, and assist with staff training. Flexibility to work shifts, weekends, and public holidays is essential. Shangri-La would likely value a warm personality, attention to detail, reliability, and the ability to maintain excellent service in a luxury hotel environment.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining, wellness, and event facilities. Shangri-La Hotel Singapore is located near Orchard Road and operates as a major luxury city property serving leisure travellers, business guests, groups, and local residents. Employees generally work in a multicultural environment with structured operational standards and opportunities to develop within hotel departments. The company places strong emphasis on guest satisfaction, teamwork, professionalism, and personalised service. Benefits for eligible employees may include staff meals, training, uniform provision, medical coverage, and preferential rates at participating Shangri-La properties, although packages vary by position and employment status.

Destination Guide

Singapore is a compact island city-state with strong employment opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, with English widely used at work. The lifestyle is safe, efficient, and convenient, supported by excellent public transport, modern shopping areas, diverse food, and lively neighbourhoods. Living costs, especially rent, are relatively high, so shared accommodation is common for hospitality employees. Overseas candidates generally need an employer-sponsored work pass. Supervisory hospitality roles may qualify for an S Pass depending on salary, qualifications, experience, and current government criteria; some service positions may use other approved work-pass arrangements. Candidates should secure a written offer before relocating and confirm pass eligibility with the employer. Singapore has a hot, humid climate throughout the year, with frequent rain. A valid passport, medical checks, and verified qualifications may also be required.