The Reservation Executive manages guest room reservations, amendments, cancellations and related enquiries through telephone, email and booking systems. Candidates are generally expected to have hospitality or hotel reservations experience, strong communication and computer skills, attention to detail, and familiarity with property-management or central-reservation systems. Fluency in English is essential, while additional languages are advantageous. The role requires a professional, service-focused manner, accurate handling of rates and availability, and the ability to coordinate effectively with Front Office, Sales and Revenue teams. Candidates should be comfortable working shifts, weekends and public holidays, handling multiple requests, meeting response standards and supporting Shangri-La’s guest-service expectations.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its brands are known for warm Asian hospitality, attentive service and premium guest experiences. Shangri-La Hotel Singapore is located near Orchard Road and serves leisure travellers, business guests, families and event customers. The group operates across accommodation, dining, meetings, wellness and related hospitality services, with a strong focus on service quality, staff development and cultural awareness. Employees typically work in an international environment and collaborate across many operational departments. The company values genuine care, professionalism, teamwork and consistent attention to detail. Benefits and employment terms vary by position and may include staff meals, uniforms, training, insurance and hotel-related privileges, subject to local policy and eligibility.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and safe, with excellent public transport, modern healthcare, diverse food and extensive shopping and entertainment. Housing can be expensive, particularly in central areas, so many workers share apartments or live farther from the city centre. International employees normally need an employer-sponsored work pass; the Employment Pass is aimed at qualifying professionals, while the S Pass generally applies to eligible mid-skilled workers and is subject to salary and quota requirements. Employers usually handle much of the application process. New arrivals should budget for deposits, transport, insurance and daily expenses, and verify contract terms, accommodation, working hours and pass eligibility before relocating. Singapore’s tropical climate is hot and humid throughout the year, with frequent rain.
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