Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) manages incoming calls, guest requests and internal communications, providing prompt and courteous assistance throughout the hotel. Requirements typically include previous hotel, customer service or call-handling experience, clear spoken English, good telephone etiquette and basic computer skills. Knowledge of additional languages is an advantage in Singapore’s international hospitality market. The successful candidate should remain calm under pressure, handle confidential information professionally, record requests accurately and coordinate effectively with departments such as housekeeping, engineering, security and front office. Shift work, including evenings, weekends and public holidays, is generally expected.

Company Info

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. The brand is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. Shangri-La Hotel Singapore is a major luxury property set among landscaped gardens near Orchard Road, offering guest rooms, restaurants, meeting facilities and recreational amenities. Employees typically work in a multicultural environment and receive exposure to international hotel operations. The company places emphasis on service excellence, teamwork, professional presentation and creating memorable guest experiences. Depending on the position and employment terms, benefits may include staff meals, training, uniform, service-related incentives and hotel discounts.

Destination Guide

Singapore is a compact, highly connected city-state with strong opportunities in hospitality, tourism, aviation, retail, finance and technology. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa and the airport, and English is widely used at work. The culture is multicultural, orderly and generally safe, with Chinese, Malay, Indian and international influences. Lifestyle highlights include excellent public transport, diverse food, shopping, parks and lively arts and entertainment, although rent and daily expenses can be high. International workers generally need a valid work pass arranged by their employer, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role. Candidates should confirm eligibility, contract terms, accommodation and medical coverage before relocating. Singapore’s efficient transport system makes commuting practical, even when living outside the central districts.