The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by developing business from regional sales representatives, global sales offices, corporate accounts, travel partners and key market segments. The role typically requires a degree or diploma in hotel management, tourism, business or a related field, together with several years of hotel sales experience, preferably in an international luxury or resort environment. Strong knowledge of the Malaysian and international hospitality markets, proven revenue generation, negotiation skills and an established industry network are expected. The successful candidate should be commercially minded, confident in presentations, able to manage targets and budgets, and comfortable coordinating with revenue, reservations, marketing and operations teams.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for warm Asian hospitality, personalised service, distinctive dining and high-quality guest experiences. In Malaysia, Shangri-La operates well-established city hotels and resorts, serving leisure travellers, corporate guests, meetings and events markets. Employees generally work in multicultural environments with structured service standards, training opportunities and exposure to international hospitality operations. Sales leaders are expected to protect the brand’s premium positioning while growing business through corporate accounts, travel trade, global sales networks, events and strategic partnerships.
Malaysia offers opportunities in luxury hotels, resorts, tourism, events, aviation, restaurants and travel services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Langkawi and other island destinations provide a relaxed lifestyle, beaches, water activities and strong seasonal tourism, while cities offer broader career options, international schools and modern amenities. Malaysian culture is diverse, blending Malay, Chinese, Indian and Indigenous traditions, with festivals and excellent food throughout the year. Living costs vary considerably; resort locations may be quieter but can have fewer services than Kuala Lumpur. Foreign employees normally need an employment pass sponsored by the hiring company, and approval depends on the role, salary and current immigration rules. Candidates should confirm accommodation, medical coverage, tax treatment, transport and relocation support before accepting an offer. English is widely used in hospitality, though local language skills are useful.
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