The Spa Coordinator supports daily spa operations by welcoming guests, managing appointments, handling telephone and reception duties, explaining treatments and facilities, processing payments, and coordinating with therapists and other departments. Candidates should have hospitality, spa, or customer-service experience, strong communication skills, a professional appearance, basic computer knowledge, and good organizational abilities. Fluency in English is generally expected, while Malay and other languages are advantageous. The successful candidate should be warm, attentive, discreet, sales-minded, and able to work flexible shifts, weekends, and public holidays while maintaining Shangri-La’s service standards.
Shangri-La is a luxury hospitality group founded in Asia and recognized for its hotels, resorts, residences, and exceptional guest service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically provide accommodation, dining, wellness, meetings, and leisure experiences, supported by the group’s service philosophy and the values associated with its Asian heritage. Employees usually work in multicultural teams and may receive training, staff meals, uniform support, service benefits, and opportunities for internal career development, depending on the property and employment terms. In Malaysia, Shangri-La operates well-known city and resort hotels, offering roles across guest services, food and beverage, spa, housekeeping, engineering, finance, and management.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and coastal resort areas. Langkawi is especially suitable for hotel, spa, restaurant, watersports, and tourism careers, while Penang combines resort work with a lively multicultural city lifestyle. Malaysian culture blends Malay, Chinese, Indian, and indigenous traditions, with English widely used in tourism. Lifestyle varies from relaxed island living to busy urban environments; costs are generally moderate, though resort accommodation can be limited. Foreign employees normally need an employer-sponsored work permit or Employment Pass, and should not begin work before approval. Employers may assist with immigration, accommodation, transport, and relocation, but this must be confirmed in the offer. Applicants should check passport validity, medical requirements, taxes, insurance, and contract conditions before moving.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...